When you click “Checkout”, the items in your cart will be reserved for you. Please note that the order must be paid within 3 hours. Adding a product to your cart does not reserve the item for you.
After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel. You may track your order by visiting l...
You may contact our customer service via support@imoostore.com to cancel your order. Once your order has been processed and shipped, the cancellation will not be possible and you may refuse the par...
Do I need to pay customs or import charges for my order?
The store offers customers customs duties, taxes and fees ("Import Fees") estimation during checkout and customs clearance on your behalf. If your order is been delivered to a country outside our s...
Can I redirect my order to a different address if my order has already shipped?
Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this c...
Please contact our support team at support@imoostore.com for any question/problem for the order.
