Warranty Policy

imoo is committed to providing a straightforward and hassle-free warranty service, ensuring a smooth and convenient claims process. Our limited warranty offers protection and does not affect any statutory rights you may have under applicable laws.

1. Warranty Coverage

  • The warranty period starts from the date of purchase. The imoo official website offers a two-year limited warranty for smartwatches. (If specific national or regional laws stipulate particular warranty requirements, imoo will comply and provide warranty services in accordance with the applicable local regulations.)
  • If a non-human-induced quality issue is confirmed within the warranty period, imoo does not provide repair services but will replace it with a brand-new identical product. After communication and confirmation with the after-sales service team, you may return the old product to imoo. Once we confirm receipt of the returned product, we will ship a brand-new identical product within two business days.
  • If the product sustains human-induced damage within the warranty period, imoo also does not provide repair services. After communicating and confirming the damage with the after-sales service team, you may pay a certain fee to receive a brand-new identical replacement.
  • If your product has been discontinued but is still within the two-year warranty period, we will provide an equivalent or similar model as a replacement.
  • Charging cables are eligible for replacement within six months from the date of purchase. Other accessories (such as watchbands, SIM card covers, user manuals, etc.) are not covered under warranty.

2. Warranty Exclusions

The warranty service is only applicable under normal usage conditions. The following cases are not covered under warranty:

  1. Products that have exceeded the warranty period.
  2. Damage caused by failure to follow the product manual for use, operation, or storage.
  3. Damage caused by unauthorized disassembly, repair, modification, or maintenance.
  4. Damage caused by natural disasters such as floods, fires, earthquakes, lightning, etc.
  5. Products without valid proof of purchase unless valid warranty period proof can be provided.
  6. Altered warranty cards or warranty cards with product models/codes that do not match the actual product.
  7. Natural wear and tear due to normal use (such as watch cases, watchbands, buckles, screens).
  8. Damage caused by the use of non-standard SIM cards.
  9. Failures or defects not caused by product quality issues (e.g., improper use, moisture damage, deformation).
  10. Failures caused by network or telecommunications service providers.
  11. Any verbal commitments made by distributors that exceed the scope of this warranty policy.
  12. Damage caused by rooting or flashing the device’s system (unauthorized firmware modification).

3. Warranty Service Process

  • If you believe your product is defective and within the warranty period, you can contact our customer service team at support@imoostore.com, providing valid proof of purchase and product details. We will process your claim within two business days.
  • Our after-sales service team will review most claims within two business days. During this period, they may approve the claim, reject it, request more information, or require the defective smartwatch to be returned before sending a replacement.
  • In most cases, your replacement device will be shipped within 2-3 business days after your warranty claim is approved and all conditions are met.
  • All replaced parts, components, and accessories belong to imoo.