If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by Paypal, ref...

If you have any problem with your order in imoostore, please feel free to contact support@imoostore.com. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your c...

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival...

Our repair services are strictly limited to repairing or replacing your device. We will not be able to make any hardware changes to your device.