When you click “Checkout”, the items in your cart will be reserved for you. Please note that the order must be paid within 3 hours. Adding a product to your cart does not reserve the item for you.

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel. You may track your order by visiting links below depending on the courier used? DHL: DHL Express USPS: USPS UPS: UPS FedEx: FedEx Express ...

You may contact our customer service via support@imoostore.com to cancel your order. Once your order has been processed and shipped, the cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received the returned parcel.

The store offers customers customs duties, taxes and fees ("Import Fees") estimation during checkout and customs clearance on your behalf. If your order is been delivered to a country outside our shipping regions, you may subject to import duties and taxes which are levied once the package reache...

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account.

Please contact our support team at support@imoostore.com for any question/problem for the order.

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPa...

You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@imoostore.com

imoostore only keeps basic information needed to complete your order and provide quality customer service.

Rest assured that we do not collect or store your credit card details. All payments are handled by either PayPal or Qandle Limited, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to PayPal / Qandle Limited's secure site. Your cr...